Active Listening Skills

What is Active Listening? In a word, active listening is the key to success in life. It means the difference in listening, processing, and using information to one’s advantage, and merely “hearing” what a person is saying (i.e. letting it go “in one ear and out the other”) – effectively letting important opportunities pass us by. Indeed, active listening entails listening with the entire body – while also observing the other person’s entire body. It means being aware of the other person’s tone of voice, body language, eye signals, and… Read More

Effective Listening Skills

Are you an effective listener? A lot of times, when someone at work makes a mistake, it is generally agreed that a communication error has occurred. But whose fault was it? Was it the fault of the person giving instructions? Or was it the fault of the individual who did not understand – or failed to properly listen to – the instructions? Let us take a look at an example. Bill is a manager at a technology company. For an individual with a high executive position, he has all the… Read More

ERP and DSS Implementation

ERP : Implementation of DSS With the birth of electronic commerce and supply chains, the call centers and other business initiatives supported by the information technologies had been worried about finding applications that join to decode, interpret and take the opportunity to make good use of the risks that allows an organization to make decisions, or at least, feel accompanied in the making of decisions. Information is a priceless tool for organizations. Therefore, their resources should be orientated to provide the managers with all the information required for the proper… Read More